Basic order processing flow

Overview #

This document describes the basic order processing flow for a standard 80Commerce e-commerce website.

Chart #

This chart describes the order processing flow.

Here’s a detailed explanation of each step:

For manually-verified payments (e.g. bank transfer) #

StepOrder StatusEmail notifications
1. Customer places an order through the checkout page.On holdTo shop manager: “New Order”
To customer: “Your order has been received” (with payment instructions)
2. Customer makes the payment and sends payment confirmation to your email.On hold
3. Shop manager verifies the payment and marks the order as “Processing”.ProcessingTo customer: “Your order is now being processed.”
4. Shop manager fulfills the order and marks the order as “Completed”.CompletedTo customer: “Your order is now completed.”

For automatically-verified and COD payments #

StepOrder StatusEmail notifications
1. Customer places an order through the checkout page.ProcessingTo shop manager: “New Order”
To customer: “Your order has been received and is now being processed.”
4. Shop manager fulfills the order and marks the order as “Completed”.CompletedTo customer: “Your order is now completed.”
Note

Applicability #

If custom workflows have been implemented for your store, this might not be fully applicable to your website. If you need more help, please contact your account manager or use the support on the lower left of this page.

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