Overview #

This document describes the basic order processing flow for a standard 80Commerce e-commerce website.

Chart #

This chart describes the order processing flow.

Here’s a detailed explanation of each step:

For manually-verified payments (e.g. bank transfer) #

Step	Order Status	Email notifications
1. Customer places an order through the checkout page.	On hold	To shop manager: “New Order” To customer: “Your order has been received” (with payment instructions)
2. Customer makes the payment and sends payment confirmation to your email.	On hold
3. Shop manager verifies the payment and marks the order as “Processing”.	Processing	To customer: “Your order is now being processed.”
4. Shop manager fulfills the order and marks the order as “Completed”.	Completed	To customer: “Your order is now completed.”

For automatically-verified and COD payments #

Step	Order Status	Email notifications
1. Customer places an order through the checkout page.	Processing	To shop manager: “New Order” To customer: “Your order has been received and is now being processed.”
4. Shop manager fulfills the order and marks the order as “Completed”.	Completed	To customer: “Your order is now completed.”